In Rukovoditel there are two types of notifications: standard notifications and mail sending rules.

Standard notification

In order for a user to receive notifications, he must be assigned to record. All assigned users will receive notifications about the creation of a record, editing, changing and adding a new comment. Use the “Users” or “User group” fields type to assign users to record.

Notification when status changes

Also, for key fields, such as Status or Priority (field type "drop-down list"), there is an option "Notify when changed". If you select this option, the notification will be sending to assigned users when you change the value of the field.

Mail sending rules

When you create a rule, you configure the subject and body of the message, and the conditions under which the notification will be sent. More detailed.