This functionality will be useful if you need to receive data from clients and automatically put them into the Rukovoditel database, for example, when public Ticekts, Orders, etc.
You can display only those fields that the client must fill out by hiding all the others. Also, you can configure notifications for the Client and Administrator.
A public form can be displayed as a page on the domain where your app is installed, providing access by reference, or embedding it in another site. The user who filled out the form will be able to track the status of the inquiry even without having an account in the app.